Did Anyone Q.A. Those New ATM Machines Before Rolling ‘Em Out?

So the other day I went over to the local BofA to deposit some checks and I saw that they had some brand new ATMs. Now, with the really old ATMs, you would put your checks in an envelope and type in the total amount of the deposit. And with the successors to those ATMs, you would insert your checks one at a time, sans envelope, and you would then verify the amount that the ATM automatically read off those checks with its internal scanner.
With these new ATMs, however, you can insert all your checks at once, again without an envelope, and the scanner will deal with them all for you. Reduces paper waste; cuts out a few steps; sounds good, right?
It would be good if the brand new ATM that I used didn’t have problems scanning the amounts off every one of my checks. Every single one. And I would have just corrected the amounts at the verification stage, but the on-screen images of the checks were too small for me to read.
The only thing I could do was cancel the entire transaction, get my checks back, try to remember the amount on each one, and start over. These weren’t big checks, maybe totaling a few thousand dollars, but trying to remember four several-digit numbers is surprisingly hard to do!
Fortunately — or perhaps not — it didn’t matter. When I inserted the checks again, the ATM seemingly scanned them all without problem — and then showed me the calculated total: $82,550.25.
As nice as that would have been were it true, I cancelled the transaction yet again. It’s then that I noticed the logo on the machine: Diebold, it said.



My name is Amit Asaravala. I'm an Internet technologies consultant & Web developer located in the San Francisco Bay Area. I specialize in helping organizations build great Web sites on open source technologies.